These Terms and Conditions set out the basis on which Rubbish Clearance West Kensington provides rubbish removal and waste collection services. By making a booking, confirming a quotation, or allowing our team to carry out any work, you agree to be bound by these Terms and Conditions.
In these Terms and Conditions, the following definitions apply:
Customer means the individual, business, landlord, tenant or organisation requesting our services.
Company, we or us means Rubbish Clearance West Kensington.
Services means any rubbish clearance, waste collection, removal, loading, transportation, or related work provided by us.
Waste means any items, materials or substances that the Customer asks us to remove, excluding any items we are not legally permitted to collect.
Contract means the agreement between the Customer and the Company formed in accordance with these Terms and Conditions.
We provide rubbish clearance and waste collection services for domestic, commercial and other premises. This may include the removal of household rubbish, garden waste, office waste, bulky items, and certain types of non-hazardous trade waste.
The exact scope of the Services, including the type and approximate volume of waste to be collected, access arrangements and any special requirements, will be agreed at the time of booking or during the quotation process.
All Services are subject to the Customer providing safe, reasonable and lawful access to the waste and confirming that the waste is suitable for collection under applicable waste regulations.
3.1 Bookings may be made by phone, email or through any booking channel we make available. A booking is only confirmed when we have accepted it and provided a time and date for the Service.
3.2 The Customer must provide accurate information when booking, including the location, description and estimated quantity of the waste, any parking or access restrictions, and any relevant timing requirements.
3.3 Any quotation provided in advance of attending the site is based on the information supplied by the Customer and is an estimate only. The final price may change depending on the actual volume, weight, type of waste and the time required to complete the work once our team has inspected the waste at the premises.
3.4 We reserve the right to refuse or cancel a booking where we reasonably believe that the waste is unsuitable, hazardous, illegal to transport, or likely to put our staff, the public or property at risk.
4.1 We will use reasonable endeavours to attend the premises at the agreed time and date. However, attendance times are approximate and may be affected by traffic, weather, access issues, earlier jobs overrunning or other circumstances outside our reasonable control.
4.2 The Customer is responsible for ensuring that suitable access is available for our team and vehicle at the agreed time, including any necessary permissions to enter private land or shared areas.
4.3 If we are unable to access the waste due to locked gates, parked vehicles, restricted entry, or the Customer failing to be present where required, we may charge a wasted journey fee or minimum call-out charge.
4.4 The Customer must ensure that the waste to be collected is clearly identified and separated from any items that are not to be removed. We accept no liability for the removal of items that were not clearly excluded from the clearance area.
5.1 Prices are generally based on the volume of waste, type of waste, weight, labour time, access difficulty, and disposal or recycling costs at the time of collection.
5.2 Any quotation given before our team has seen the waste is an estimate only and is not binding on either party. Once on site, our team will assess the waste and confirm the final price before starting work. If the Customer does not agree to the updated price, the team will leave without carrying out the Service and a call-out or attendance fee may be charged.
5.3 We reserve the right to apply additional charges for heavy or dense materials, such as soil, rubble, bricks, tiles, metals, or large quantities of wood, as well as for difficult access, stairs, or extra labour time.
5.4 All prices are expressed in pounds sterling and may be subject to applicable taxes. Any changes to tax rates or disposal charges may be reflected in the final price.
6.1 Unless otherwise agreed in writing, payment is due in full upon completion of the Service on the day of collection.
6.2 We may accept payment by cash, debit or credit card, bank transfer or other payment methods that we notify the Customer of from time to time. Certain payment methods may be subject to additional verification or security checks.
6.3 For business Customers with approved accounts, payment terms will be as agreed in writing. If no payment terms are agreed, payment is due within 14 days of the invoice date.
6.4 If the Customer fails to pay on time, we reserve the right to charge interest on the overdue amount at the statutory rate, to recover reasonable costs of collection, and to suspend any further Services until all outstanding sums are paid in full.
7.1 The Customer may cancel or amend a booking by giving us reasonable notice prior to the scheduled attendance time. We ask for at least 24 hours notice where possible.
7.2 If a booking is cancelled with less than 24 hours notice, or if we attend the premises and are unable to carry out the work for reasons within the Customer's control, we may charge a cancellation fee or minimum call-out charge to cover our costs.
7.3 We reserve the right to cancel or reschedule a booking due to circumstances beyond our reasonable control, including vehicle breakdown, staff illness, extreme weather, safety concerns or changes to legal requirements. In such cases, we will notify the Customer as soon as reasonably practicable and offer a revised date and time.
7.4 Where we cancel a booking and cannot agree a suitable alternative date, any advance payment for Services not provided will be refunded to the Customer.
8.1 The Customer warrants that they either own the waste to be removed or have full authority from the owner to request its removal.
8.2 The Customer is responsible for ensuring that no dangerous, hazardous, explosive, corrosive, toxic, medical or other prohibited waste is included in the collection unless we have expressly agreed in writing to handle such materials in compliance with all relevant regulations.
8.3 The Customer must disclose any potential hazards associated with the waste or the site, including sharp objects, contamination, vermin, broken glass, or unsafe surfaces.
8.4 The Customer must not ask our staff to undertake any activity that is unsafe, illegal, or outside the agreed scope of the Services, including dismantling structures, working at height without proper equipment, or entering confined spaces.
9.1 We operate in accordance with applicable waste management, environmental protection and duty of care regulations. We will hold and maintain any necessary licences, registrations or permits required to carry out waste collection and disposal services.
9.2 All waste collected will be transported to licensed facilities for reuse, recycling or disposal in accordance with current laws and best practice. We aim to minimise the amount of waste sent to landfill wherever reasonably practicable.
9.3 Certain wastes cannot be collected or may require special arrangements, such as asbestos, chemicals, solvents, oils, fuels, medical waste, pressurised containers, gas bottles, certain electrical items or batteries. The Customer must inform us in advance if any such materials are present so that we can advise whether they can be collected and at what cost.
9.4 If we discover prohibited or misdescribed waste during a collection, we may refuse to collect it, apply additional charges, or require the Customer to arrange separate specialist removal. Where misdescription of waste results in regulatory action or additional costs, the Customer may be held responsible.
10.1 We will exercise reasonable care and skill when providing the Services. However, the Customer accepts that minor scuffs, dust, or marks may occur in the normal course of moving bulky items, especially in tight or restricted spaces.
10.2 We will not be liable for any pre-existing damage to property, fixtures, fittings or items on the premises, nor for fair wear and tear. The Customer is advised to move fragile or valuable items away from access routes before the Service begins.
10.3 Our total liability to the Customer for loss or damage arising from the Services, whether in contract, tort, negligence or otherwise, shall be limited to the amount paid or payable for the specific Service giving rise to the claim, except where such limitation is not permitted by law.
10.4 We shall not be liable for any loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss, whether arising from delay, non-performance, or any other cause, except where such exclusion is not allowed by law.
10.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
11.1 We will maintain appropriate public liability insurance and, where applicable, employer's liability insurance in connection with the provision of the Services.
11.2 Details of our insurance cover can be provided upon reasonable request. The existence of insurance does not extend or increase our liability beyond the limits set out in these Terms and Conditions.
12.1 If the Customer is dissatisfied with any aspect of the Service, they should contact us as soon as possible, providing details of the issue and any relevant evidence.
12.2 We will investigate complaints promptly and aim to resolve them in a fair and reasonable manner. Where appropriate, we may offer to return to the premises to rectify an issue or propose a partial refund or price adjustment.
12.3 If a dispute cannot be resolved directly, either party may consider alternative dispute resolution methods or pursue their rights through the courts, subject to the governing law and jurisdiction clause below.
13.1 We may collect and process personal data about the Customer in order to manage bookings, provide the Services, issue invoices and meet our legal obligations.
13.2 We will handle personal data in accordance with applicable data protection laws and will take reasonable steps to keep such data secure. Personal data will not be sold to third parties.
13.3 By using our Services, the Customer consents to the use of their contact details for essential communication about the booking, as well as for reasonable service-related administration.
14.1 We shall not be in breach of the Contract nor liable for delay or failure to perform any of our obligations where such delay or failure results from events, circumstances or causes beyond our reasonable control.
14.2 Such events may include, but are not limited to, extreme weather, natural disasters, fire, flood, strikes, industrial disputes, acts of terrorism, war, civil unrest, road closures, vehicle breakdowns, or changes in law or regulation.
14.3 Where a force majeure event occurs, we will notify the Customer as soon as reasonably practicable and will seek to resume the Services when it is safe and lawful to do so.
15.1 Either party may terminate the Contract with immediate effect by giving written notice if the other party commits a serious breach of these Terms and Conditions and, where the breach is capable of remedy, fails to rectify it within a reasonable period after being notified.
15.2 We may also terminate the Contract or suspend Services if the Customer becomes insolvent, ceases to trade, or we reasonably believe that continuing to provide Services may present an unacceptable risk to our staff, property or reputation.
15.3 Termination of the Contract shall not affect any rights, remedies, obligations or liabilities that have accrued prior to termination, including the obligation to pay for Services already performed.
16.1 We may update or amend these Terms and Conditions from time to time to reflect changes in our Services, operational practices, or legal requirements.
16.2 The version of the Terms and Conditions in force at the time of booking will apply to that specific Contract. It is the Customer's responsibility to review the Terms and Conditions before making a booking or confirming a quotation.
17.1 These Terms and Conditions, and any Contract formed under them, are governed by and interpreted in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims that arise out of or in connection with these Terms and Conditions, the Services or any Contract between the Customer and the Company.
18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.
18.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
18.3 The Contract is between the Customer and the Company. No other person shall have any rights to enforce any of its terms.
18.4 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, correspondence or understandings.
Read the UK service terms and conditions for Rubbish Clearance West Kensington, covering bookings, payments, cancellations, liability, waste regulations and governing law.
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