This Privacy Policy explains how Rubbish Clearance West Kensington collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all individuals using our rubbish clearance and related services within the West Kensington area, whether you contact us by phone, email, website enquiry, or in person.
We are committed to handling your personal data in accordance with the United Kingdom General Data Protection Regulation UK GDPR, the Data Protection Act 2018, and all other applicable data protection laws.
Rubbish Clearance West Kensington is a waste removal service operating in the West Kensington area. For the purposes of data protection law, we act as the data controller in relation to the personal data we collect about you as our customer or prospective customer.
This Privacy Policy covers personal data processed in connection with booking, providing, managing and billing for our rubbish clearance and related services for residential and commercial customers in the West Kensington area.
We may collect and process the following categories of personal data about you:
Contact details such as full name, address, property access details, email address and telephone numbers.
Service information such as details of your enquiry, the type and amount of waste to be collected, photographs you provide of items to be removed, property access notes, and preferred collection dates and times.
Booking and account data such as booking history, records of services provided at your property, invoices, payment status, and communications related to your bookings.
Payment information such as payment method, transaction amounts, dates and references. Card details are processed by our payment processor and are not stored by us, other than necessary references to identify the transaction.
Communication records such as emails, text messages, call logs or notes from telephone conversations made in connection with enquiries, quotations, bookings, changes to bookings, complaints or feedback.
Technical and usage data where applicable such as the date and time you contact us via our website, your approximate location when you submit an online form, and information about how you interact with our pages, forms or contact options.
We collect personal data directly from you when you contact us by phone, email, text message, through any contact or booking form we provide, or when you speak to our staff in person.
We may also collect personal data from third parties where you have authorised them to share it with us, for example a landlord, letting agent, estate agent, building manager or another family member arranging clearance on your behalf.
In limited cases, we may obtain updated address or contact details from publicly available sources or service providers when necessary to administer your account or recover unpaid charges.
We process your personal data only where we have a lawful basis under UK GDPR. Depending on the context, the relevant lawful bases are:
Contract. We process personal data to enter into and perform our contract with you, for example to provide quotations, confirm bookings, attend your property, issue invoices and process payments.
Legal obligation. We process personal data where necessary to comply with our legal duties, including waste disposal regulations, record keeping, tax and accounting obligations, and responding to lawful requests from authorities.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests, provided these are not overridden by your rights and interests. This includes scheduling collections, managing and improving our services, handling enquiries and complaints, preventing non payment or abuse, and maintaining internal records of jobs and costs.
Consent. Where we rely on your consent, for example for certain types of direct marketing communication not covered by our legitimate interests, we will obtain it in a clear and specific way. You may withdraw consent at any time.
We use the personal data we collect for the following purposes:
To provide quotations, confirm service details and manage your bookings for rubbish clearance and related services.
To attend your property, carry out rubbish clearance, and handle any follow up services you request.
To issue invoices, process payments, and maintain accounting and tax records.
To communicate with you regarding enquiries, changes to bookings, access instructions, delays, cancellations, or matters relating to your service.
To manage our relationship with you, including dealing with feedback, complaints, disputes and requests relating to your rights under data protection law.
To plan routes, staffing and vehicle usage in order to operate efficiently and reduce environmental impact.
To maintain health and safety records and comply with legal and regulatory requirements relating to waste management.
To protect our business interests, including preventing fraud, misuse of our services and non payment, and to pursue or defend legal claims where necessary.
We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this policy, including:
Payment processors that securely handle card and other electronic payments on our behalf.
IT and communication service providers that host our email, telephony or customer records and provide technical support.
Professional advisers such as accountants, auditors or legal advisers who require access to limited data to provide their services.
Regulators, local authorities, law enforcement bodies or courts where we are legally required to share information or where this is necessary to establish, exercise or defend legal claims.
Third party contractors or subcontractors engaged to carry out services on our behalf, for example additional collection teams during busy periods, who may require address and contact details to attend your property.
Where we use third parties to process personal data on our behalf, they act as data processors and are only permitted to process your data in accordance with our instructions, for the purposes we specify, and with appropriate security measures in place.
Our core operations are based in the United Kingdom and we aim to store and process personal data within the UK or the European Economic Area where possible. If we use service providers that transfer or access your personal data from outside the UK or EEA, we will ensure that appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses or equivalent protective measures required by data protection law.
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting and reporting requirements.
In general, we retain customer records, booking information and invoices for a period required under applicable tax and accounting laws, typically up to six years from the end of the relevant financial year.
Operational records such as access notes or service communications may be kept for as long as you remain an active customer and for a reasonable period afterwards to respond to queries or disputes.
Where personal data is no longer needed for the purposes for which it was collected, we will securely delete or anonymise it.
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include access controls, staff training, secure storage and regular review of our procedures.
While we take reasonable steps to safeguard your data, no system can be guaranteed as completely secure. You are encouraged to take care when sharing personal information and to tell us immediately if you suspect any misuse of your data in connection with our services.
Under UK GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions:
Right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data.
Right to rectification. You can ask us to correct or complete inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.
Right to restriction. You can ask us to restrict the processing of your personal data in certain situations, for example while we are considering a request to rectify or erase it.
Right to data portability. Where processing is based on consent or contract and is carried out by automated means, you can request a copy of the personal data you provided to us in a commonly used format and ask us to transmit it to another controller where technically feasible.
Right to object. You can object to processing based on our legitimate interests, including direct marketing, and we will stop processing your data unless we have compelling legitimate grounds or are required by law to continue.
Right to withdraw consent. Where we rely on your consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.
If you wish to exercise any of your rights, or if you have questions or concerns about how we handle your personal data, you can contact us using the details provided when you book or on our service documentation. To help us respond, please provide your name, contact details, a description of your request and any relevant booking references.
We aim to respond to all legitimate requests within one month. Where your request is complex or you have made a number of requests, we may need more time, in which case we will inform you of the extension and the reasons for it.
You also have the right to lodge a complaint with the UK supervisory authority for data protection if you are unhappy with how we have handled your personal data. We would appreciate the opportunity to address your concerns directly first.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection guidance. Any updates will take effect from the date they are published. We encourage you to review this Privacy Policy periodically so that you remain informed about how we process and protect your personal data as a customer of Rubbish Clearance West Kensington.
Privacy Policy for Rubbish Clearance West Kensington describing how customer data is collected, used, stored, shared and protected in compliance with UK GDPR.
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